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The Jira Guy · Rodney N.
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About The Jira GuyWork Wranglers' Heather on what Atlassian training partners commit to, training Canadian teams, why end users are underserved, and what certs are worth.
This is a limited feed-provided excerpt, not the full original work.
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Treat training as part of implementation, not an optional add-on. Even widely adopted tools need role-specific guidance for end users, while training partners and certifications should be evaluated by the practical outcomes they produce.
A tool only creates value when teams can use it confidently in their actual workflows. Neglecting end-user training can turn software investment into inconsistent adoption, avoidable support work, and weak operating habits.
For your most important internal tool, identify one underserved user group and ask: What task must they perform reliably, and what short, workflow-specific training would close the gap?
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