The Beautiful Mess · John Cutler
articleprincipleTBM 441: AI, the Loss of Positive Friction, and What to Do About It
24 September 2026Operations
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About The Beautiful MessImagine a stereotypical product workflow.
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The excerpt only introduces a generic product workflow and does not explain what “positive friction” means, how AI affects it, or what actions the author recommends. Read the original for full context.
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