Snorkel Before You Scuba: The Waterline Model

Founder takeaway

When a team is struggling, start with a broad, lightweight diagnosis before diving deeply into the first apparent problem. Identify where performance breaks down, then investigate the most credible cause.

Why it matters

Founders can waste time—and damage trust—by treating symptoms or reacting to the loudest complaint. A staged diagnosis helps focus attention on the issue most likely to improve the team’s performance.

Relevant guides

Put it to work

Before intervening, ask: What observable outcomes show the team is struggling, and what quick checks would help us decide where a deeper investigation is warranted?