The SaaS CFO · Ben Murray
podcastplaybookHow AI is Changing Security Awareness Training
Source excerpt
About The SaaS CFOJoin us for an in-depth conversation with Brandon Min, founder and CEO of Herd Security, as he shares his journey in building an innovative SaaS company at the intersection of cybersecurity and AI. In this episode, we dive into how Herd Security is moving beyond outdated, compliance-driven training and transforming how enterprises educate their teams about security and AI adoption with ongoing, personalized programs. The discussion covers Brandon’s path from engineering roles to entrepreneurship, the challenges and realities of startup fundraising in today’s market, and the bold steps Herd Security is taking with founder-led sales and customer acquisition. We also unpack the complexities of SaaS pricing models in the AI era, and Brandon’s approach to tracking operational metrics, product development speed, and customer feedback. Whether you’re a SaaS founder, CFO, or anyone interested in…
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What a founder can learn
Founder takeaway
Replace one-off, compliance-driven customer experiences with ongoing, personalized programs that address changing user needs. Use founder-led sales and direct feedback to learn which outcomes customers value before locking in product scope or AI-era pricing.
Why it matters
AI can increase product-development speed, but speed without tight customer feedback risks scaling the wrong features or pricing model. A recurring, outcome-oriented experience can create clearer value and stronger foundations for retention and acquisition.