Product Talk · Teresa Torres
articleplaybookBeyond Black Box Scores: How Musubi Trains Custom AI for Trust and Safety Teams
11 June 2026Product
Source excerpt
About Product TalkListen to this episode on: Spotify | Apple PodcastsWhat do you do when off-the-shelf moderation scores aren't good enough—and the alternative is paying human contractors to spend their days reviewing traumatizing content at scale?In this episode of Just Now Possible, Teresa Torres talks
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Apollo layer
What a founder can learn
Founder takeaway
In high-stakes workflows such as content moderation, don’t treat an off-the-shelf AI score as the product. Start with the trust and safety team’s specific decisions, risk thresholds, and escalation needs, then determine where custom AI can reduce harmful manual review without removing necessary human judgment.
Why it matters
Generic scores can be poorly matched to a company’s policies and operating context, while reviewing sensitive content at scale carries significant human cost. Designing around the actual decision can improve usefulness and create a safer, more sustainable workflow.