The SaaS CFO · Ben Murray
podcastplaybook500K Euros Raised to Moderate Hateful Comments on Social Media
Source excerpt
About The SaaS CFOWelcome to this episode of The SaaS CFO Podcast! In today’s insightful discussion, we are thrilled to have Jakob Šuster, the CEO and co-founder of Elv AI, join us. Jakob shares his fascinating journey into the world of SaaS, which began quite unexpectedly from a background in economics and political science. He delves into how Elv AI evolved from a CSR initiative in response to the increase in toxic online comments during the Ukraine crisis of 2022. We’ll explore Elv AI’s unique approach that combines artificial intelligence with human moderation to manage and filter online content, making digital spaces safer and more respectful. Jakob also discusses the challenges and triumphs of starting and scaling a tech business in Central Europe, touching on funding, customer acquisition, and future expansions. Whether you’re interested in the intricacies of content moderation, SaaS business…
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Apollo layer
What a founder can learn
Founder takeaway
A mission-driven initiative can become a SaaS opportunity when it addresses a recurring operational problem. Elv AI’s combination of AI and human moderation also illustrates a useful product principle: automate for scale while retaining human judgment where errors carry reputational or social consequences.
Why it matters
Founders responding to a timely crisis still need to identify the durable customer need beneath it. Defining which decisions software can handle and which require people can create clearer positioning, stronger trust, and a more defensible workflow.