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Product Talk · Teresa Torres
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About Product Talk"That is a lot of first layer opportunities there. I wish I could click on this card and be like, 'Clean this up.'"This was a Vistaly customer reviewing her first AI-generated opportunity solution tree. Up until this point, the feedback was extremely positive. But
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Apollo layer
Treat a customer complaint as evidence to investigate, not a specification for a one-off fix. Break the underlying friction into measurable quality criteria, then test multiple solution variants against them before committing to a change.
A systematic approach turns isolated feedback into reusable product knowledge. This is especially valuable for AI features, where outputs can fail along several dimensions and the most obvious fix may not address the customer’s real need.
Take one recent complaint and ask: What distinct quality criteria would define a successful experience, and what three materially different experiments could we run against those criteria?
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